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Market Related
Kwazulu Natal
Full Time
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(Accommodation, bakkie and cellphone, Market related) Kwazulu Natal Full Time
Market Related Tongaat, Durban, Kwazulu Natal Full Time
To be discussed Pietermaritzburg, Midlands, Kwazulu Natal Full Time
Mid/Senior Dialler Administrator
Posted on 07/04/26 9:18 by Pro-Careers Recruitment Services
Market Related
Kwazulu Natal
Full Time
0 Applications Job Description
We are seeking a highly motivated and experienced LiveVox Dialler Administrator to manage and optimize dealer operations within a fast-paced U.S. debt collections contact centre environment.
The successful candidate will be responsible for ensuring dealer efficiency, campaign performance, and regulatory compliance while supporting overall business objectives. This role requires close collaboration with internal teams and clients to ensure performance standards and compliance requirements are consistently met.
Key Responsibilities
Dialler Campaign Management
• Configure and manage LiveVox dealer campaigns (Predictive, Power, Preview, Manual)
• Optimize dealer settings to improve contact rates and agent productivity
• Ensure compliance with U.S. regulations (TCPA, FDCPA, DNC)
• Conduct regular campaign audits
Monitoring & Performance Management
Monitor real-time dealer performance and agent utilization
• Analyse metrics and recommend improvements
• Troubleshoot and resolve campaign/system issues
Reporting & Analytics
• Generate scheduled and ad-hoc reports
• Analyse data trends and identify performance gaps
• Provide actionable insights to stakeholders
Technical Support
• Configure campaign setups, dialling rules, and skills
• Utilize SQL, Power BI, and Excel for reporting and analysis
• Collaborate with IT and vendors on technical issues
Incident Management
• Act as first point of contact for dealer issues
• Provide floor and remote support
• Document incidents and conduct post-incident reviews
Continuous Improvement
• Improve dealer strategies and efficiency
• Stay updated on new technologies and enhancements
Compliance & Data Security
• Ensure compliance with TCPA, FDCPA, CFPB Regulation F, and DNC
• Maintain suppression lists and dialling controls
• Ensure STIR/SHAKEN and ISO 27001 compliance standards
User Access Management
• Manage onboarding/offboarding system access (LiveVox, CRM, Zoom, etc.)
• Maintain and audit user access records
• Ensure correct routing and permission structures
Minimum Requirements
• Diploma or Degree in IT, Computer Science, or related field
• Minimum 3 years’ experience with LiveVox or similar dealer systems
• Strong SQL (MSSQL) experience
• Proficiency in Power BI and Microsoft Excel
• Solid understanding of contact centre operations
• Knowledge of U.S. compliance regulations (TCPA, FDCPA, CFPB, DNC)
Advantageous
• Experience with PostgreSQL
• Debt collections experience
• A/B testing and campaign optimization experience
Additional Information
• Must be willing to work U.S. operational hours
• Fast-paced, performance-driven environment
• Opportunity to work with global clients and advanced dealer technologies
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