General Manager

Professional Hunter Hospitality The General Manager will be responsible for the overall management and performance of the lodge operation, ensuring exceptional guest experiences, strong operational standards, effective financial management and a high-performing team. The successful candidate will provide hands-on leadership across all areas of the operation, driving profitability, revenue growth, service excellence and continuous improvement.

Key Responsibilities

• Operational Management
• Oversee the day-to-day operations of the lodge.
• Ensure all departments operate efficiently and to consistently high standards.
• Maintain exceptional guest service and operational standards.
• Take ownership of operational challenges and implement effective solutions.
• Maintain a visible and hands-on management presence.
• Continuously identify opportunities to improve operational efficiency and the guest offering.
• Financial Management
• Take responsibility for the financial performance of the operation.
• Drive profitability and revenue growth.
• Monitor expenditure and implement effective cost-control measures.
• Review financial performance and identify areas requiring improvement.
• Assist with revenue forecasting and business planning.
• Identify opportunities to improve overall commercial performance.
• Guest Experience
• Ensure a consistently high level of guest satisfaction.
• Maintain and improve the overall guest experience.
• Ensure guest feedback is addressed promptly and professionally.
• Identify opportunities to introduce new experiences and improve the lodge offering.
• Build strong relationships with guests and ensure a welcoming, professional environment.
• Team Leadership & Development
• Lead, manage and motivate the lodge team.
• Develop a strong, engaged and accountable team culture.
• Set clear performance expectations and monitor departmental performance.
• Coach and develop employees to reach their full potential.
• Address performance and disciplinary matters appropriately.
• Lead by example and promote teamwork, professionalism and accountability.
• Sales, Reservations & Revenue
• Work closely with Reservations and Sales to drive occupancy and revenue.
• Identify opportunities to increase revenue and improve business performance.
• Monitor market trends and identify potential commercial opportunities.
• Support initiatives aimed at increasing occupancy and guest spend.
• Innovation & Business Development
• Introduce creative ideas and initiatives to enhance the guest experience.
• Identify new commercial opportunities.
• Drive continuous improvement across the operation.
• Evaluate the business impact of new initiatives and ensure they contribute to profitability and guest satisfaction.