Vacancy Details
OB SPECIFICATION: EXECUTIVE HOUSEKEEPERIndustry: Hospitality (Hotels, Lodges, Resorts, Guesthouses)Reporting to: General Manager / Rooms Division Manager Job PurposeTo manage and oversee the entire housekeeping function, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all areas of the property. Key ResponsibilitiesOperational ManagementOversee daily housekeeping and laundry operations
Ensure all guest rooms, public areas, and back-of-house areas meet required standardsConduct regular inspections and quality checksMaintain cleanliness, maintenance, and presentation standards at all timesStaff ManagementRecruit, train, and supervise housekeeping staffPrepare staff schedules and duty rostersManage performance, discipline, and development of team membersPromote a positive and productive working environmentStock & Inventory ControlManage linen, cleaning materials, and guest supplies
Monitor stock levels and place ordersConduct regular stock takes and control wastageFinancial & Budget ControlPrepare and manage housekeeping budgetsControl departmental costs (labour, supplies, laundry)Ensure efficient use of resources and cost-saving initiativesGuest Service & SatisfactionEnsure high levels of guest satisfaction and comfortHandle guest complaints and special requests promptlyWork closely with Front Office, Maintenance, and F&B departmentsAdministration & ReportingDevelop and implement housekeeping SOPs and policiesCompile reports (occupancy, maintenance issues, guest feedback)Maintain health, safety, and hygiene compliance records Minimum RequirementsQualificationsGrade 12 (Matric)Diploma/Degree in Hospitality Management or related field (preferred)Experience5–8 years’ experience in housekeepingMinimum 2–3 years in a supervisory or management roleExperience in 4-star or 5-star establishments advantageous Key Skills & CompetenciesStrong leadership and people management skillsExcellent attention to detail and quality co...
OB SPECIFICATION: EXECUTIVE HOUSEKEEPERIndustry: Hospitality (Hotels, Lodges, Resorts, Guesthouses)Reporting to: General Manager / Rooms Division Manager - Job Purpose
To manage and oversee the entire housekeeping function, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction across all areas of the property. - Key Responsibilities
Operational ManagementOversee daily housekeeping and laundry operationsEnsure all guest rooms, public areas, and back-of-house areas meet required standardsConduct regular inspections and quality checksMaintain cleanliness, maintenance, and presentation standards at all timesStaff ManagementRecruit, train, and supervise housekeeping staffPrepare staff schedules and duty rostersManage performance, discipline, and development of team membersPromote a positive and productive working environmentStock & Inventory ControlManage linen, cleaning materials, and guest suppliesMonitor stock levels and place ordersConduct regular stock takes and control wastageFinancial & Budget ControlPrepare and manage housekeeping budgetsControl departmental costs (labour, supplies, laundry)Ensure efficient use of resources and cost-saving initiativesGuest Service & SatisfactionEnsure high levels of guest satisfaction and comfortHandle guest complaints and special requests promptlyWork closely with Front Office, Maintenance, and F&B departmentsAdministration & ReportingDevelop and implement housekeeping SOPs and policiesCompile reports (occupancy, maintenance issues, guest feedback)Maintain health, safety, and hygiene compliance records - Minimum Requirements
QualificationsGrade 12 (Matric)Diploma/Degree in Hospitality Management or related field (preferred)Experience5–8 years’ experience in housekeepingMinimum 2–3 years in a supervisory or management roleExperience in 4-star or 5-star establishments advantageous - Key Skills & Competencies
Strong leadership and people management skillsExcellent attention to detail and quality controlGood organisational and planning abilitiesStrong communication and interpersonal skillsFinancial acumen and cost control abilityProblem-solving and decision-making skillsKnowledge of cleaning chemicals, equipment, and hygiene standards - Working Conditions
Shift work including weekends and public holidaysPhysically demanding with frequent inspections and movement around the propertyHigh-pressure environment requiring multitasking - Key Performance Indicators (KPIs)
Cleanliness audit scoresGuest satisfaction ratingsStaff productivity and turnoverBudget adherenceRoom turnaround times